GENERAL TERMS AND CONDITIONS

1. General

All services provided by the online shop for the customer shall be provided exclusively on the basis of the following general terms and conditions. Deviating provisions shall only apply if they have been individually agreed between the online store and the customer.

2. Conclusion of contract

2.1 The offers of the online shop on the Internet represent a non-binding invitation to the customer to order goods in the online shop.

2.2 By ordering the desired goods on the internet, the customer submits a binding offer to conclude a purchase contract.

2.3 The online shop shall confirm receipt of the order without delay, at the latest 1 day after receipt of the order. The order confirmation as well as the acceptance of an order by telephone do not constitute a legal acceptance on our part. The acceptance of the offer by us takes place only when we bring the goods to you for shipment. You will receive a written confirmation of dispatch by e-mail no later than 2 working days after receipt of your order. However, the customer is bound to his offer for a maximum of 14 days.

2.4 The subject of the contract is the goods ordered by the customer. With regard to the quality, the offer description shall apply, otherwise § 434 para.1 sentence 3 BGB shall apply.

3. Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. To exercise your right of withdrawal, you must contact us at

Vivian Dittmar
Biedersteinerstr. 4a
80802 München
E-mail: verlag@viviandittmar.net

by means of a clear declaration (e.g. a letter or e-mail sent by post) about your decision to revoke this contract.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the cancellation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You have to return or hand over the goods immediately and in any case at the latest within fourteen days from the day on which you inform us about the revocation of this contract to our deliverer HEROLD FULFILLMENT GMBH, Raiffeisenallee 10 , D – 82041 Oberhaching Phone: 0049 ( 0 ) 89 / 613 87 1 – 12, Fax: 0049 ( 0 ) 89 / 613 87 1 – 20. The deadline is met if you send the goods before the expiry of the period of fourteen days.

4. Delivery

4.1 All items will be delivered immediately, if available from stock.

Delivery is made both within Germany and to EU countries.

4.2 The delivery time within Germany is, unless otherwise stated in the offer, a maximum of 5 working days. The delivery will therefore take place within 7 working days at the latest (Monday to Friday, public holidays excluded) after the payment order has been issued to the remitting credit institution (in the case of advance payment) or after conclusion of the contract (in the case of cash on delivery or purchase on account).

For deliveries abroad, the delivery time is a maximum of 20 working days, unless otherwise stated in the offer. The delivery will therefore take place at the latest within 22 working days (Monday to Friday, excluding public holidays) after conclusion of the contract.

4.3 If an item is not available at short notice, we will inform you by e-mail about the expected delivery time, provided that we have an address from you.

Your legal claims remain unaffected.

5. Packaging and shipping costs

5.1 We offer the following shipping methods: book shipping, press & book International, for booksellers we deliver via the book cart.

5.2 For delivery within Germany and packaging costs, we charge the shipping price specified in the offer. For each order, the shipping costs are shown and communicated separately. For B2C customers, we deliver free of shipping costs within Germany.

For deliveries abroad we charge up to 500g 3.20 EUR, 1kg 6 EUR, up to 2 kg 12 EUR , above that we charge a shipping fee of 20 EUR.

5.3 For B2B orders with an order value over 50 EUR, we deliver free of shipping costs within Germany.

For deliveries abroad, the exemption from shipping costs does not apply for an order value over 50 EUR.

6. Payment, retention of title

6.1 All stated prices are gross prices in Euro, which include the legal value added tax of currently 19% or 7% for books. The prices valid on the day of order shall apply.

6.2 For deliveries within Germany, the following methods of payment are possible: by invoice. The customer is obliged to pay the invoice amount upon receipt of the goods, at the latest 14 days after invoicing.

6.3 Until full payment, the delivered goods remain our property (retention of title according to §§158, 449 BGB). The customer shall inform us without delay of any compulsory execution measures by third parties against the goods subject to retention of title, handing over the documents necessary for an intervention; this shall also apply to impairments of any other kind. Irrespective of this, the customer must inform the third parties in advance of the existing rights to the goods.

7. Warranty

If the supplementary performance is carried out by way of a replacement delivery, the customer is obliged to return the goods first delivered to us within 30 days at our expense. The return of the defective goods shall be made in accordance with the statutory provisions. We reserve the right to claim damages under the conditions regulated by law.

8. Liability for defects

Information on liability for defects: The statutory liability for defects shall apply.

9. Data protection

Our privacy policy is available here.

10. Copyright

The contents and works created by the site operators on these pages are subject to German copyright law. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.

11. Miscellaneous

For the settlement of disputes in online commerce between consumers and traders, the EU Commission has established a platform (the so-called OS platform). This platform and further information can be reached under the following link: http://ec.europa.eu/consumers/odr

12. Contents and links on our pages

12.1 The contents of our pages were created with the utmost care. However, we cannot guarantee the accuracy, completeness and timeliness of the content. As a service provider, we are responsible for our own content on these pages in accordance with § 7 paragraph 1 TMG under the general laws. According to §§ 8 to 10 TMG, we are not obligated to monitor transmitted or stored information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under the general laws remain unaffected. However, liability in this regard is only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of any such infringements, we will remove the relevant content immediately.

Our offer contains links to external websites of third parties, on whose contents we have no influence.

We can therefore not assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the content of the linked pages.

The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at the time of linking. However, a permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any infringements, we will remove such links immediately.

13. Final provisions

The validity of the UN Convention on Contracts for the International Sale of Goods is excluded, German law shall apply. With an order the general terms and conditions of the online store are accepted.

If the customer has no general place of jurisdiction in Germany or in another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract is our place of business.

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